Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fashioninsure.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
Very good quality and came to Dhaka too early. Pleasent viewing with the shades.
Points above all praise. Went out in the sun that review that darkening 100 balls. They sit like dug up, do not hang out. Who will order hope as I will be satisfied.
Trusted store. It is 5 pair. Fast shipping. Recommend
Thank you store is an excellent product. I like it very much. Good stuff all OK. It arrived early in Lima Peru excellent. I recommend everyone.
product is good but unfortunately we have paid US 6 dollars at post office which is very high amount for me and big loss for me. I was expecting my product at my given home address in sharjah. I will not buy again through Ali Express. can you please tell me for what they taken US 6 dollars for each item?
i love the sunglasses this is my second commande very fast delivery thanks store, very nice product for a very good price. good communication with the seller nice one seller thanks thanks thanks.
all its ok
Recommend great quality
Item Gaye nice and good quality price nice packing comes in a time like a good month if you will get it without entering the summer En also have more expensive 11 lt customs tax
I order the second time, the quality is just super. The second time i ordered my father.
Order processing is fast. Send order fast. The route was tracked. Packed well. The quality of the goods corresponds to the description. Glasses very satisfied. Workmanship at a high level. Not a consumer. Supplemented with small gifts. I recommend the store and the store. Seller 5 stars.
The frankness of the glasses is very excellent The packaging from the company was excellent Jani cartoon damaged Shui but I expect from the same mail
Glasses are class as in the description, worth your money, i recommend
Packing, glasses all fire! Glasses of excellent quality! Put a gift.
fast shipping, 11days to Cambodia. recommended
Like norms
Glasses ممتازه price gorgeous
Excellent product, value for money, very good, recommended 100%.
Impeccable! Very good quality!
very good quality..thank you store..
Foarte frumoși și calitativ, Durat fix or moon.
Ecellent service and product. Polarized is level 2. bring manual, polarization test, wipe wipe, hard case and soft bag to keep. The store sent a gift keychain. Lenses don't feel bad quality.
Got it. Made interesting, but the eyes in the glasses are reflected. As in any cheap glasses.
Glasses just super! Look great, the quality is excellent! Special thanks to the store for making me a gift-frame for glasses (classic). With great pleasure i will make another order!
A nice product. Thank you store.