Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fashioninsure.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
Cute blouse. The size is slightly larger than expected. In general, I liked the style and color.
These are awesome! Perfect lightweight long sleeve shirt for a casual cute look! Great for layering with a jacket or vest. I am 5’2, around 130 pounds and the medium fit me perfectly! I will definitely be ordering more!
nice
I should have read the reviews and sized down. I'm 5'6" and typically a small/medium in US sizes. I ordered a large and should have ordered a medium. It's too long and too big in the arms. It's very soft.
Nice shirt
I would have maybe ordered a size down as these are a little big upon first try. Gonna wash and dry and see how we do. Material is nice and breathes well, and exactly as shown in pics!
Very soft and light, nice quality, like the picture, thank you
A little more oversized than I expected but will be great for fall functions
XXL is bigger on og 102 and in the shoulders is too big, but just good on OB 120. True, the sleeves are long and wide and this is considering that I usually have short sleeves in almost all clothes.
Very nice
Super fast shipping. Very good quality shirt.
Best quality product
Super well cut and received quickly
I love this top so much that I ordered it in another color. True to size but this time I ordered up a size so it would be a little longer.
Arrived quickly. Good quality. Size well
I love the fabric because it is soft and lightweight. I am between a 10/12 and ordered XL. I could have sixes down, but I like my shirts to be very generous.
It's really cute and looks true to size, I ordered up a size and should not have.
Lovely shirt with true to size fitting. Nice material. Arrived within 3 weeks of ordering.
Overall a good shirt but expected the material to be something different (bit thicker perhaps?), nonetheless it's ok. The size table is accurate.
Very pretty color. Fits great.
leuke shirts, had er al 1 en nu er nog 2 bij besteld in 1 maat kleiner maar alsnog lekker ruim
Arrived long before the time of delivery. Beautiful.
ok
Nice shirt, fits snugly over but also have 3 sizes bigger taken. Quickly sent and received
Love this. Great fit and came fast.