Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fashioninsure.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
The glasses had some damage on the underside however they took care of me and refunded the money. Nice service.
The glasses are cool. Light, stylish. But the Russian Post, as always on top. If not for the case of glasses, little would come. I wanted to give it, but in this form I'll keep it. Sorry.
Produto em excelente embalagem, garantido sua integridade, excelente qualidade, caixa linda.
Great product. Cost-effective. Different packing.
The glasses are cool, they came quickly. The wooden box is intact.
Sooo booommmmm!
As they look in the photo, they look good quality
High quality arrive very fast!
High quality product. But was a little small in me
Everything is super!
This product was delivered very quickly. packed very qualitatively, reached without damage. Thank you store. I am pleased.
Very nice and comes in very nice box with two lens cleaning cloths. In very nice box. Received very quickly.
Great great quality
Like, product exactly as described. Arrived in 21 days in MA
Twist the eyepiece for its reception, the packing of the kit is just mega cool, having taken on 11,11 Z shy coupon to this all smilo I recommend selling and shop, having gone to shvidko, delivery less night for City to Ukraine
Our am surprised with product quality glasses was really good. Very honest arrived very fast and better not taxed.
I liked the glasses. Polarization is, on a narrow face Super. Arches Wood, took a photo on the side of the arms. Lungs. At 11.11 took on the stock for 8.65
Perfect, quality material, like the picture, arrived super fast, super indicate and come back to buy.
Packed reliably, quality material. The plastic itself is a little glossy with shine. The picture was more matte. Wooden arches are pleasant to the touch, they look also high quality, the folding mechanism is also reliable
The product and good quality!!! Recommend, because already know the brand barcur…
Quality Excellent price, really polarized lens made in wood, well packed. Exceeded my expectations. Recommend. Arrived in 15 working days in Sao Paulo.
The goods are described. Everything is Garno late, eyepiece class. I recommend :)
Very good with excellent quality with a beautiful box and helpful that protects the glasses.
Glasses are light, excellent equipment
I am very satisfied glasses top line will more conserteza