Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fashioninsure.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
Курточка очень хорошая, лёгкая мягкая. Заказ пришел быстро. Вот только с размером ошиблась, маловата.
The jacket is wonderful. The color is blue, bright, saturated. Fur White. It looks very good. At its size 48 on the chest and 46 on the figure, took XXL. She sat down normally. Sleeves are normal, not narrow. The jacket sits freely, but not a hoodie. Thank you very much to the store.
Very nice jacket
The jacket is good, let's see what will happen after washing, thanks to the product, I recommend, I feel sorry for the product went a long time
The jacket is super recommend.
I liked the jacket, light, thin insulation and inside the fur lining. XL at 110-91-109 is excellent, free, does not pull in the chest. The sleeve is a little narrow
Soft, thin, slightly small
The jacket is excellent. 2 XL per og 100. From 90. went perfectly. In the sleeves, too, fur. store umnichka!!!!!! ,
very good clothing.very warm and with high quality. Ordered XL with height of 164 and weight of 70 kg .
The jacket came very quickly, I did not even think that so quickly. Well sewn, pleasant and plush. Recommend
The jacket is cute, the color is bright,
Very nice jacket. Highly recommend! My teen daughter likes it very much!
The jacket is excellent! Thank you!
The jacket looks like a model. Excellent red color, the length of the middle of the ass, the sleeve is long, not shot. On the parameters 95-80-105 took XXL. The village is very good, but my back is narrow, and my chest is large, so a little in front presses, if you give up your hands. Fur inside is quite thin, but I think 10-15 ° heat with a jacket will be very good. The hood is small, the owners of lush hair will not even reach the forehead. But the neck covers perfectly, the jacket has a very high zipper, the neck 32 cm fits, only a thin gas scarf will fit. The thing is excellent for its money, the quality is high. Highly recommend. I reached Rostov in 2 weeks.
Great jacket! Soft and warm. the parcel came very quickly, I did not even expect. Thank you very much to the store!!! Recommend!!! I ordered the size s in my Russian 42-44 size-it's a little narrow, but on a thin jacket-the most it.
The jacket is cool, executed qualitatively at 48-50 dew. R-approached
I already ordered the second, the first for 2 years already related, I really like it, the store is very good, asked to send it quickly, he sent it the next day. 10.10.2020 ordered 28.10.2020 received in the mail, I have never so quickly come to the goods with Ali. I advise all this seller and jacket, especially for such money
Beautiful blue, depending on the lighting gives purple. At the beginning of autumn, the end of spring is the most.
Great jacket! Quality is good, fit in size. The parcel came quickly-in 20 days, fully corresponds to the photo and description.
The jacket is good, the only thing at its 50 I took XXL, in the shoulders in the butt, A little is not convenient, and so the jacket class)
A good jacket for such a price, very cozy and soft inside. Sewn neatly, there was no smell. Took for mom size m. On me sits freely, it is denser in the hips. Sleeves are narrow enough, a tight sweater probably will not fit under the jacket. Hood as many wrote not deep and will fly
The jacket is very cool, soft, warm, the color is light beige, at 46-48 took XXL, perfectly approached, came for 10 days in Voronezh! I'm very pleased, thank you!!))
All is well very quickly came thanks to the store
The parcel went a month to Kaliningrad
Very cool jacket, I wear it with pleasure. With the size guessed. Light, warm, unbreakable. Thank you so much! Recommend!!!