Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fashioninsure.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
I love it. I am more than satisfied. Highly recommended it. ❤❤❤
The backpack is homeless. Sewing can be seen that the factory, everything is neat. The print is clear. Many pockets of compartments. The child is delighted. Shipping 4 weeks
Beautiful, quality backpack. Fast shipping. I recommend!
Came for 2 weeks. The quality is good, the fabric is pleasant, many compartments. The daughter is happy. Seller recommend.
Beautiful delicate backpack. Quality is good. I bought a blogger review, I'm happy. Nice price. Thank you
Won on the air. The backpack came in a month, tracking through china post. Packed in 2 packs. Waterproof, straps are very durable, made of hard material, locks are working. Keychain removed. Front lacing 2 ribbons. A bunch of compartments, inside the type of satin fabric. I took it for a gift, it's childish. There is a charging for the phone. More reviews on mila rukkos▶Youtube. * com/playlist? list = plcs6vmqlz2r65lfwqyb_pzhvffmybv5g7 (need to remove *) There are many of my reviews on other products for home, kitchen, jewelry, etc. The last qr-link to the blog with reviews, read on ali itself through the search by photo-qr-click ok (direct link can not be given). I order through backit. It helps to return some money from purchases. You can register via the mobile application got. * by/3rimm0 or download the extension for the browser got. * by/3rimr2 (you need to remove * in links) Qr code for more convenient access to the main page of backit (it needs to be considered a phone camera through any application-qr code scanner)
Happy with backpack ! Really good quality, did not expect so good quality. Made very neatly, material looks very strong, all details made carefully. Big enough for women/girl daily life. Can not to say nothing bad :-) Recommend to buy it ! Came faster than expected, less than month to North Cyprus.
Very satisfied. Great purchase. THE backpack is beautiful! Arrived very fast, just 23 days.
Very good backpack, corresponds to the description. There is no marriage, all lightning work, only a little crooked line on the pocket, but this is not critical. No smell. The child is happy with the purchase. I recommend!
Quality Excellent... process quick .. faster delivery of schedule .. thank you
Backpack qualitatively sewn, delivery fast, 10 days, courier
The briefcase is just wonderful! Shipping is very fast, track number is tracked. The backpack is roomy, large-for a teenager, for junior classes will not go. The stitches are all even, there is no smell, the cord and the fur pendant are included, the accessories with reflective tongues, the print is bright, the back of the backpack is soft. The daughter is very happy, the store thank you very much!!! All nice shopping!
The only thing is not like that on different details of the backpack butterfly in different directions, saved on the material that spoils the appearance
Super ātra piegāde 12.08 sūtiju un 27.08 atnāca Latvija. Liekas laba kvalitāte, liela un ietilpīga, pirku 17 gadīgai meitai, būs ideāli. Pozē 10 gadniece. Patīk abām meitām. Iesaku veikalu
Very good backpack, the daughter is happy, the package came on time
Very high quality backpack, delivery to ukraine is fast. The backpack is large and roomy.
Very satisfied! Backpack cool, high-quality, i think, will withstand more than one year. Exactly as in the picture. To krasnoyarsk it reached a week for 2, no more. I recommend Only here's his daughter, he's a bolshevat. (Height 135 cm, weight 25 kg.) But very roomy. The back is not orthopedic.
A good backpack, everything works, i thought it would be tougher.
It came in 16 days in rostov-on-don. All as in the description, i'm happy
Backpack came for three weeks, fully consistent with the description, the quality is good, the child is satisfied
Delivery 2 weeks. The backpack is good, not small, i take it for my daughter in grade 4, she liked it. Recommend!!!
Backpack child liked. Kept track. Delivery is fast. The store is happy, i recommend
The backpack is good, beautiful, made qualitatively. Everything is stitched. Treated with water-repellent impregnation. But it's really big. It looks not as in the picture of the site. Suitable for high school, and not only school. The back and bottom are soft. We will strengthen the bottom ourselves. Otherwise it will be inconvenient during operation in school. Shipping fast!
Received the order! The backpack is very light. My daughter liked it. I hope for the school year enough. But it seems to me that the price for this backpack is too high! Bought for 1476 rubles
Super! Made on conscience